Refund policy

At Supreme Antennas and Supreme RV, we prioritize customer satisfaction and comply with New Zealand consumer rights laws to ensure your purchase meets your expectations. Please review our return and refund policy below:

1. Refunds or Replacement for Faulty Products

Eligibility: We offer refunds or replacements only if the product is faulty or not as described. If you believe your item is faulty, please contact us as soon as possible.

Time Frame: You must notify us of any faults within 7 days of receiving your product. This allows us to assess the issue and process your refund or replacement promptly.

Proof of Fault: To process your refund or replacement, we may request evidence of the fault, such as photos or a detailed description of the issue.

2. Refund or Replacement Process

Inspection: Once we receive your notification of a faulty product, we will inspect the item and determine if it meets our criteria for a refund.

Refund or Replacement Approval: If approved, we will issue a refund to your original method of payment within 14 days. Or send out a replacement within 14 days. We will not cover the return shipping costs for faulty products. (return to base warranty)

3. Non-Faulty Products

No Refunds: We do not offer refunds for products that are not faulty or if you simply change your mind. Please ensure that you review your purchase carefully before completing your order,

4. How to Request a Refund

06 368 8076 or email mike@sadl.co.nz with your order number and details of the fault.

Return Instructions: We will provide instructions on how to return the faulty item. Please pack the item securely to avoid further damage during the return process.

5. Consumer Rights

New Zealand Consumer Laws: Our refund or return policy is in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect your rights and ensure that you receive products of acceptable quality.

If you have any questions or need assistance regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to help and ensure your experience with Supreme Antennas and Supreme RV is positive.

Thank you for choosing Supreme Antennas and Supreme RV